top of page

Refund Policy

A legal disclaimer

The information provided on this Refund Policy page is for general informational purposes only and outlines the terms and conditions of refunds for services provided by [Your Business Name]. By using our mobile notary and Apostille services, you acknowledge and agree to the policies described herein.

Refund eligibility is subject to the conditions outlined on this page, and we reserve the right to modify, update, or change our refund policies at any time without prior notice. Nothing on this page constitutes legal advice, a guarantee, or a binding contract. For questions regarding specific situations or legal matters, please contact us directly.

Refund Policy - the basics

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Service cancellations made at least 24 hours prior to the scheduled appointment.

  • Errors or mistakes in the notarization process caused by DFW Trusted Solutions

  • Services not rendered due to our unavailability or cancellation.

Refunds will not be issued for:

  • No-shows or late arrivals.

  • Services that were performed as scheduled and completed correctly.

  • Appointments canceled with less than 24 hours’ notice (unless an exception is approved).

2. Cancellation Policy

To cancel or reschedule an appointment:

  1. Contact us via phone, email, or website form.

  2. Confirm your cancellation and request for refund (if applicable).

We recommend cancelling as early as possible to avoid fees and allow us to accommodate other clients.

3. Non-Refundable Fees

Certain fees are non-refundable, including:

  • Travel fees for mobile notary appointments already incurred

  • Apostille courier or processing fees once the document is submitted

  • Administrative or service fees outlined at the time of booking

4. How Refunds Are Processed

  • Approved refunds will be issued via the original payment method within 5–10 business days.

  • Refunds may take additional time to appear depending on your bank or payment provider.

5. Contact Us

If you have questions about refunds or your appointment:

We are committed to providing professional and transparent service and will work with clients to resolve any refund concerns fairly.

​

bottom of page